Shipping & Returns
Returns Policy (Online)
You may return most new, unopened items within 21 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All tack, custom items, and sale merchandise are final sale. Any return request received outside of our return policy will receive a Store Credit if an RMA is authorized.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. In order to return an item you must receive an RMA - without one your Return will not be accepted. We will respond quickly with instructions for how to return items from your order.
Returns Policy (In-Store/ Pop Up Events)
Guests may return items for a Store Credit (ONLY) or an Exchange within 21 days of purchase. Store credit from Returns never expires or loses value. All tack, custom/ special order, and sale merchandise is final sale. Returned items must be unwashed/unworn with original tags and packaging and free of any odors or pet hair (by unworn, we mean items may not be worn for an extensive “outing”).
Gift Certificates and Prizes
Gift Certificates/ Prizes received through a special event or partner are subject to an expiration date. Gift Certificate balances do not accrue or roll over after use. Once the Gift Certificate is used it is no longer a valid voucher. Guests who would like to process a return where a Gift Certificate was used will be issued Store Credit. Price and availability information is subject to change without notice. While Saddle Shoppe takes great care to ensure our information is accurate, mistakes may occur. When a mistake is noticed Saddle Shoppe will correct it as soon as possible and notify customers who are affected. Saddle Shoppe reserves the right to limit quantities.
Purchase or receive a Gift Card?
Gift Cards are just like cash – they have no transaction fees and never expire. They can be redeemed at any retail location, pop-up, or online. Gift Cards cannot be returned, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law. Gift Cards cannot be replaced or be redeemed for cash, except where the balance is less than $10 (or its equivalent in local currency) or as otherwise required by law. Gift Cards can only be sold in any amount over $10.00 to a maximum of $1000. Gift Cards never expire or accrue fees.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page; however, we do not guarantee any shipping date or time frame at this time.