Terms + Conditions

Unless otherwise noted, the design of the Site, the Site as a whole and all materials that are part of the Site (collectively, "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by Saddle Shoppe or its subsidiaries and affiliates. Any use of the Contents without SaddleShoppe's express written consent is strictly prohibited.

Comments, Feedback and Other Submissions
We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Saddle Shoppe using this Site or otherwise (collectively, "Comments") are not confidential and will become and remain Saddle Shoppe's property. The disclosure, submission or offer of any Comments will constitute an assignment to Saddle Shoppe of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material.

The Contents are intended solely for your personal, noncommercial use. Music may not be copied except only as necessary to access the Site. You may copy other Contents displayed on the Site for your personal, noncommercial use only. No right, title or interest in any Contents is granted or transferred to you as a result of any such copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.

 

Returns + Exchanges

We stand behind our goods and services and want customers to be satisfied with them.

Online Purchase: Unused, unworn, or unaltered apparel can be returned within 10 days of purchase.  Sale and discounted merchandise are a final sale and are not eligible for return or exchange. Custom Ordered Items and Tack are not eligible for returns or exchanges; and are final sale. Custom items also include items that are made to order (i.e. embroidered hats, screened tees, phone cases, etc). 

In-Person Purchase (Pop Up Shops, Events (Horse Show)): Unused, unworn, or unaltered apparel can be returned within 5 days of purchase for Store Credit OnlySale and discounted merchandise are a final sale and are not eligible for return or exchange.  Custom Ordered Items and Tack are not eligible for returns or exchanges; and are final sale. Custom items also include items that are made to order (i.e. embroidered hats, screened tees, phone cases, etc). 

Customer Support is only available via email. Should you need order assistance, please email hello@saddleshoppe.com including your Order Number and a customer service representative will help you get what you need.

You must obtain a return authorization number (RMA #) prior to returning your items. Otherwise, your return shipment will be rejected.

Please note: Sale and discounted merchandise are a final sale and are not eligible for return or exchange.

Funds will be returned to by the original method of payment within 5 - 7 business days after your return has been authorized (this can take up to 30 business days to complete).  

 

Privacy Policy

We respect your right to privacy and will not share your information. Should you ever like to be removed from our email distribution list, please contact hello@saddleshoppe.com to be removed within 72 business hours. 

At Saddle Shoppe, we appreciate the trust you place in us when you choose to visit our pop up stores or website(s) and we take that responsibility seriously. This Saddle Shoppe Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website, use our mobile application, call us on the phone, or visit our U.S. stores. 

By “personal information”, we mean information that directly identifies you, such as your name, address, or email address. In this Policy, “we” and “our” mean Saddle Shoppe LLC., and “you” means any person who visits our website, uses our mobile application, or visits our U.S. stores.

What Information We Collect
We collect a variety of types of information. Examples include:
  • Contact information, such as your name, address, phone number, or email address;
  • Purchase information, such as the items you purchase, items you have altered or custom made (including measurements), payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information (such as for receipts or order updates);
  • Preference information, such as your contact and marketing preferences, and brand and merchandise interests;
  • Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, information about wish list items, items in your online shopping cart or saved for future purchase, registry information, product review information, gift card and Saddle Shoppe Reward information, and other information about your profile or account;
  • Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you;
  • Video recordings and photographic information of you when you visit one of our stores; 
  • Call recordings including information about your call and that you share when you call us on the phone;
  • Location information of your device that you use with our mobile application, if your device settings allow us to collect location information; and
  • Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.
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Discounts, Price Adjustments, + Gift Certificates

Discounts
At Saddle Shoppe, our commitment to our customers is to offer convenience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.
We may offer merchandise on-line at the same price at which it is offered at Horse Shows, Trunk Shows or other promotional events. In some cases, the prices will be different because we may choose to offer items at different prices or may run different promotional events at different times. Additionally, saddleshoppe.com may offer a product, price or promotion that is not available in person.
For this reason, prices and other promotional offers (such as coupons and additional discounts) offered at Horse Shows, Trunk Shows, or other events; may not be applied toward select purchases from saddleshoppe.com. Similarly, prices and other promotional offers (such as promotion codes and free shipping) from saddleshoppe.com may not be applied toward select purchases from Horse Shows, Trunk Shows, or other events.
For your shopping convenience, Saddle Shoppe Gift Cards may be purchased and redeemed on-line or in person.
When we refer to an "Original" price on the saddleshoppe.com section of the site, this means that the merchandise was previously offered at the higher "original" price listed. The phrase "original" or "was" is used to identify permanently marked down merchandise that is being discontinued.
"Regular" or "Original" prices referenced on this website reflect offering prices from the saddleshoppe.com website or Saddle Shoppe events that may not have resulted in actual sales, and some "Original" prices may not have been in effect during the past 90 days. Intermediate markdowns may have been taken.
"Clearance" "Closeout" and "Special Purchase" offers are available only while supplies last. When we offer clearance, close-out or special purchase merchandise, as you may expect, we often experience a high volume of orders. When that happens, our real-time inventory system sometimes is not able to keep up with demand, and we may have to cancel certain orders after they are accepted. We apologize for any inconvenience should this occur with your order. All sale items are Final Sale and may not be returned or exchanged. Sample Sale items may have small flaws from being Show Samples and are Finale Sale – unless otherwise noted on Product Pages.
When merchandise is offered as a set, we also may tell you what the items would cost if they were purchased separately. We may call this an "if purchased separately" price. In that case, the "if purchased separately price" is the price at which such merchandise is regularly offered at Saddle Shoppe events, and some or all of the individual units may not be available for purchase on-line. Open stock values are based on our regular prices; actual savings will be less if the individual items in the set are on sale.
Select merchandise may be excluded from all sales, discounts, or other promotions due to Pricing Policies set forth by the manufacturer – unless otherwise noted in promotions, these brands include and are not limited to: The Tailored Sportsman, Butet Samur, Toklat (and any of it’s subsidiaries, brands, or other parties it represents), F.lli Fabbri Boots, and other brands saddleshoppe.com.
While we try to ensure accuracy, we reserve the right at any time to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.
We hope this clarifies our policy. If you have any further questions, please send us an email. Our goal is to provide you with full service and complete satisfaction, and we look forward to serving you.
Price Adjustments
  • Price adjustments can only be made within 7 days of your order date.
  • If we are able to make an adjustment, we will refund the price difference to your original form of payment.
  • You can request a price adjustment by contacting us here.
Gift Certificates, Golden Tickets, or Gift Cards Won at Horse Shows
1. Gift Certificates are not redeemable for cash.
2. Gift Certificates are non-transferable.
3. If a Gift Certificate is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstances.
4. Gift Certificates are not eligible to be combined with other vouchers, discounts, and is not valid with other promotions and offers.
5. Offers are valid during the duration listed on any given Gift Certificate and expire on the date listed.

 

Gift Cards

Your Saddle Shoppe Gift Card number may be used to purchase any merchandise on-line at saddleshoppe.com, or in person by printing and presenting the entire E-Gift Card Email. You may not add value back onto this E-Gift Card, nor redeem it for cash.

When you make a purchase with your Saddle Shoppe Gift Card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your 'open to buy'.

Please safeguard your Saddle Shoppe Gift Card number. The bearer is responsible for its loss or theft. If your Gift Card is lost or stolen, and you have proof of purchase, we will issue you a replacement for the balance shown on our records.

Gift Card numbers do not expire.

If you need assistance, please call Customer Service at 415-226-6542. Your Gift Card number is required for all inquiries.