Returns + Exchanges

We stand behind our goods and services and want customers to be satisfied with them.

Online Purchase: Unused, unworn, or unaltered apparel can be returned within 10 days of purchase.  Sale and discounted merchandise are a final sale and are not eligible for return or exchange. Custom Ordered Items and Tack are not eligible for returns or exchanges; and are final sale. Custom items also include items that are made to order (i.e. embroidered hats, screened tees, phone cases, etc). 

In-Person Purchase (Pop Up Shops, Events (Horse Show)): Unused, unworn, or unaltered apparel can be returned within 5 days of purchase for Store Credit OnlySale and discounted merchandise are a final sale and are not eligible for return or exchange.  Custom Ordered Items (specialty jackets, Mens, specialty breeches and other items) and Tack are not eligible for returns or exchanges; and are final sale. Custom items also include items that are made to order (i.e. embroidered hats, screened tees, phone cases, etc). 

Customer Support is only available via email. Should you need order assistance, please email hello@saddleshoppe.com including your Order Number and a customer service representative will help you get what you need.

You must obtain a return authorization number (RMA #) prior to returning your items. Otherwise, your return shipment will be rejected.

Please note: Sale and discounted merchandise are a final sale and are not eligible for return or exchange.

Funds will be returned to by the original method of payment within 5 - 7 business days after your return has been authorized (this can take up to 30 business days to complete).  

To Request An Authorization Number

Please email hello@saddleshoppe.com. Our customer support team is available Monday thru Friday, 8:00am to 5:00pm Pacific Standard Time.

We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We do apply returns to the tender it was purchased with.

Saddle Shoppe operates within the United States and is in compliance with Consumer Privacy Laws and General Data Protection Regulation. All information pertaining to any Customer Information will be released and updated per customers direction. Order information will not be released to individuals who are not listed as the Customer on the Order or noted as an Authorized User on any Customer Account.